FAQ

Frequently Asked Questions

SHIPPING

HOW LONG WILL MY ORDER TAKE TO BE DELIVERED?

We print and fulfill all our products on demand once you place an order. 
It takes 2–7 business days to create a product and fulfill an order. The average shipping time is 6 business days depending on the delivery destination. 
Once the order is fulfilled and shipped out, it’s delivered to the end address

HOW LONG IS SHIPPING FOR ORDERS WITHIN THE EU?

For orders shipped from our Europe location to a European destination, shipping can take between 5-10 business days after fulfillment. For orders shipped from our Europe location to non-EU regions, it can be between 10-20 business days.

HOW CAN I TRACK MY ORDER?

You will receive a confirmation email when we receive your order.  
If you do not receive the confirmation message within a short time of placing your order, please check your Spam or Junk folder just in case the confirmation email got delivered there instead of your inbox. If so, make sure you mark the confirmation as Not Spam, which should allow future messages to get through to you. 
Once your order has shipped, you will receive a confirmation email with your tracking information. 

WHY IS MY SHIPMENT STATUS UNCHANGED?

Your shipment may be delayed. Delivery time delays can be due to e.g. weather incidents, customs or backlogs.  Please note that tracking information can be displayed after your order started being shipped.

DO ALL ITEMS IN ORDERS ALWAYS SHIP TOGETHER?

There are some products that we’ll ship separately due to packaging differences.
These products are: mugs, framed posters, posters, canvas, stickers, jewelry, bean bags, backpacks, pillows with stuffing, snapback hats.

DO YOU SHIP PRODUCTS INTERNATIONALLY?

For now, GotSola isn’t available in and doesn’t ship to Cuba, Iran, Crimea, Syria, and North Korea. This list may change periodically. We’re available to all other countries and ship internationally!

 

PAYMENT

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We offer safe shopping and accept payment via PayPal, Credit card, Debit card or VISA. So you can choose the most suitable one for you.  All products are set in US Dollar, our system will automatically exchange your currency to make it easy for you when placing order.

WHICH CURRENCY ARE YOU USING ON YOUR WEBSITE?

Our products are set in US Dollar. Fortunately, our system will automatically convert it for you, don’t worry!

WHY COULDN’T I COMPLETE MY ORDER BECAUSE OF “ZIP CODE DOES NOT MATCH” ERROR?

This error typically occurs when the billing address entered does not match what is on file with your financial institution. 

Firstly, please attempt your order again with updated billing information. Please be informed that you need  to match your billing address correctly to the address which you have registered with your card issuer bank. This includes any formatting associated with applicable unit numbers, as well as requiring a full nine-digit zip code for some verification.

Secondly, be advised that every instance in which this error populates results in a pre-authorization, which will simply fall off and never post to your account. For getting the better support, please contact your issuer bank to figure it out.

HOW CAN I TRUST YOUR STORE TO PROVIDE MY CARD INFORMATION?

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

RETURNS

DAMAGED, INCORRECT OR INCOMPLETE ORDERS

IF YOUR ORDER ARRIVES DAMAGED, INCORRECT OR INCOMPLETE PLEASE CONTACT OUR CUSTOMER SERVICE TEAM  Here

IF YOUR ITEM HAS BEEN DAMAGED, PHOTOGRAPH EVIDENCE WILL NEED TO BE SENT TO OUR EMAIL ADDRESS. ONCE WE RECEIVE THE PHOTOGRAPHS, WE WILL ISSUE A RETURN LABEL VIA
E-MAIL. ONCE THE ITEM HAS BEEN SHIPPED BACK TO OUR FACILITY, WE WILL PROVIDE A REPLACEMENT.

IF YOUR ORDER ARRIVES AND IS AN INCORRECT ITEM, PLEASE CONTACT US VIA EMAIL. ONCE WE VERIFY THAT YOUR ORDER IS INCORRECT, WE WILL ISSUE A RETURN LABEL VIA E-MAIL. ONCE THE ITEM HAS BEEN SHIPPED BACK TO OUR FACILITY, WE WILL PROVIDE A REPLACEMENT.

WE ARE NOT RESPONSIBLE FOR ANY DAMAGES TO ANY MERCHANDISE ONCE THE ITEM HAS BEEN WORN OR WASHED.

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