Shipping & Delivery

SHIPPING & DELIVERY

When will my order ship?

In most cases, orders ship within 2-7 business days. Shipping and delivery dates aren’t guaranteed unless otherwise noted.
If an item in your order has been affected by a production delay, we will notify you via email as soon as possible.

How long will it take for my order to arrive, once it ships?

Domestic orders normally arrive within 3-7 days of shipping, unless otherwise noted.

International orders normally arrive within 2-4 weeks of shipping. Please note that these orders need to pass through the customs office in your country before it will be released for final delivery, which can occasionally cause additional delays.

Once an order leaves our warehouse, carrier shipping delays may occur due to factors outside our control. We, unfortunately, can’t control how quickly an order arrives once it has left our warehouse. Contacting the carrier is the best way to get more insight into your package’s location and estimated delivery date.

Please note that shipping delays will occur if you provide an incorrect address at checkout.

If your package is returned to our facility due to a shipping error, we’ll reach out to you via the email address provided with your shipping information. If we don’t get a response within 5 business days, we hold the right to refund your order. This applies to all merchandise orders, including limited edition and pre-order sales.

Please note that in the event of an order split shipping, we can only refund you for what has been returned to us.

What is the estimated delivery time and how is it calculated?

GotSola’s estimated delivery time (EDT) is our prediction of when an order could be delivered to you. The EDT is the sum of estimated fulfillment and shipping time. Think:

estimated fulfillment + estimated shipping = estimated delivery time

Our fulfillment time average is 2–5 business days for non-apparel products and 2–7 business days for apparel products. When we calculate the estimated fulfillment time, we take into account the current order volume and our capacity.

The estimated shipping time is calculated according to our historical shipping data for deliveries to your area or selling region.

The estimated delivery time is just an estimate, it’s not a guarantee. You can receive the order past the EDT for reasons, like:

  • Issues with print/embroidery files
  • Products being out of stock
  • Shipping related delays like failed delivery attempts, service disruptions

That being said, we’ll work our hardest to meet our delivery estimates. If you’re ever in a situation where you haven’t received the order and it’s past its EDT, please allow a few more days. Get in touch with us (support@gotsola.com), we’ll check your order status and let you know how to proceed.

Will shipping be more expensive for orders going from EU to US?

No, the shipping price you see for each region on our shipping page is the same regardless of where the order is shipped from. 

For example, shipping a t-shirt to the US costs $3.99, whether we ship it domestically or from our facility in Europe. 

The threshold for customs fees for orders going to the US is quite high, so it’s unlikely you’ll have to pay customs fees.

My item was shipped, but still hasn’t shown up. Is it lost in the mail?

You have up to 60 days from the date of shipment to claim your package as lost in order to receive a refund for your missing item(s), or a reshipment if stock permits.

For orders shipping within the US: if you have not received your package within 3-4 weeks after it ships, please reach out to us here as soon as possible so we can resolve the issue for you.

For orders shipping outside of the US: if you have not received your package within 6 weeks after it ships, please reach out to us here as soon as possible so we can resolve the issue for you.

If you receive tracking on an order but it has not been updated beyond the “pre-shipment” or “label created” stage within 2 weeks, please reach out to us here to look into it for you.

Please note that we are not responsible for packages lost due to an incorrect shipping address being provided with your order. Shipping delays will occur if you provide an incorrect address at checkout.

Are there any shipping delays?

Yes, GotSola is also influenced by the industry-wide delays.

Carriers worldwide are doing their best to work under the new normal. Shipments are taking longer than what we’re used to because they’re mostly carried out with passenger flights, but flights are now limited and the number of shipments is growing. 

This means more and more packages are competing for the limited amount of space on flights and are kept in sorting centers longer than before. The pending packages rarely get tracking updates about waiting in line which may give the impression that they’re lost in transit. 

Feel free to share this information with your customers to set their expectations and let them know that shipping times around the world are currently affected. For an insight on how long shipping may take, please take note of the delivery estimates displayed in your orders once they’re shipped.

We’re in touch with our carriers—they’ll notify us about any disruptions and we’ll keep you in the loop. We also recommend you follow your local news for any regional updates.

Is it safe to receive packages from areas where Covid-19 has been reported?

This is what the World Health Organization recommends

Yes. The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, traveled, and exposed to different conditions and temperature is also low.

Still have a question?

Please contact us for more information.

Get in touch